Privacy Policy

Krutch Hauling

Effective Date: October 28, 2026

Krutch Hauling (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, contact our business, request an estimate, use our services, or submit a Facebook or Instagram lead form.

1. Information We Collect

Depending on how you interact with Krutch Hauling, we may collect:

  • Your name, phone number, and email address

  • Your service address or project location

  • Information about items you want removed

  • Details about your junk removal or cleanout project

  • Scheduling preferences and information related to your service request

  • Messages and other information you voluntarily provide by phone, text, email, or advertising lead forms

Our website also uses analytics and advertising technologies that may collect information about your interactions with our website.

2. How We Use Your Information

We use personal information to:

  • Respond to inquiries and estimate requests

  • Discuss junk removal and cleanout services

  • Prepare and communicate estimates

  • Coordinate appointments and scheduled services

  • Communicate about requested or ongoing services

  • Maintain business communication records

  • Understand website activity and evaluate advertising performance

  • Improve our services and customer experience

We do not currently use customer contact information to send unsolicited promotional text messages or marketing emails.

3. Facebook and Instagram Lead Forms

Krutch Hauling may collect information submitted through lead forms associated with our Facebook and Instagram advertisements.

When you submit a form, we receive the information you provide, which may include your name, contact information, project location, and details about the services you need.

We use this information to respond to your inquiry and discuss potential services.

We currently access and manage these leads manually through Meta’s business tools rather than through an automated customer management integration.

Meta may separately collect and process information under its own privacy practices. For more information, visit:

https://www.facebook.com/privacy/policy/

4. Phone Calls, Text Messages, and Email

When you contact Krutch Hauling by phone, text message, or email, we use the information you provide to communicate about your inquiry, estimate, scheduling, or requested services.

Customer communication records are primarily maintained in our business email, phone text messages, and call history.

We currently use these communication methods for service-related purposes rather than unsolicited promotional campaigns.

5. Website Analytics, Advertising, and Cookies

Our WordPress website uses the following technologies:

Google Analytics: Helps us understand website traffic and how visitors interact with our website.

Google Ads Conversion Tracking: Helps us measure actions associated with our Google advertising campaigns.

Meta Pixel (Facebook Pixel): Helps us understand website interactions and measure the effectiveness of advertising on Facebook and Instagram.

Depending on their configuration, these technologies may use cookies, pixels, or similar identifiers and process information such as website visits, page interactions, device and browser information, IP addresses, and advertising identifiers.

Google and Meta may process information collected through these technologies under their own privacy policies.

For more information:

Google Privacy Policy: https://policies.google.com/privacy

Meta Privacy Policy: https://www.facebook.com/privacy/policy/

You can manage certain cookies through your browser settings and may have additional choices through Google and Meta’s advertising privacy controls.

Additional website privacy or consent controls may apply depending on your location and applicable law.

6. How We Share Information

We use third-party technology and service providers to operate our website, communicate with customers, and measure advertising performance.

These may include our website hosting provider, email and telecommunications providers, Google, and Meta.

Information may be processed by these providers as part of delivering their services or operating their respective platforms.

We do not currently maintain an automated integration that transfers Facebook lead submissions into a separate customer relationship management system.

Other information-sharing practices, including any advertising-related disclosures, should be evaluated according to the technologies and settings actually used.

7. Information Security

We use password-protected accounts and devices, along with two-factor authentication, to help protect customer information.

No electronic storage or transmission method is completely secure, and we cannot guarantee absolute security.

8. How Long We Keep Information

Krutch Hauling currently retains customer communications and contact information in its business phone and email records unless those records are manually deleted.

We do not currently maintain a fixed automatic deletion schedule for these records.

Information maintained by third-party platforms may be subject to their own retention practices.

We may also retain information when necessary to meet applicable legal obligations or resolve business matters.

9. Your Privacy Choices

You may contact us to ask questions about the personal information you have provided or request that we review, correct, or delete information where applicable.

We will evaluate requests according to applicable legal requirements and any legitimate business or legal reasons for retaining information.

You may also manage certain browser cookies and advertising preferences through your browser, Google, and Meta settings.

10. Children’s Privacy

Our junk removal services and advertising are intended for adults, not children under 13.

We do not knowingly seek to collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact us so we can review the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy as our business practices, website technology, or legal requirements change.

When changes are made, we will update the effective date shown at the top of this page.

12. Contact Information

For questions about this Privacy Policy or our handling of personal information, contact:

Krutch Hauling

Boise, Idaho

Email: info@krutchhauling.com

Phone: 208-877-3588